Top Causes of IT Failure

What are the most common causes of IT failure?

According to a survey issued in April 2012, for financial service organisations, the vast majority (nearly 70%) have experienced outages caused by human error.  Meanwhile unexpected updates or patches have disrupted 56% of firms.

The headline statistics are as follows:

  • 69% human error
  • 56% unexpected updates or patches
  • 44% server room environment issues
  • 29% power outages
  • 25% onsite disaster (e.g. fire)
  • 18% malware or virus
  • 10% natural disaster (e.g. earthquake)

Does this correspond with your own experience in your own organisation?

The full report, produced by the Ponemon Institute, which surveyed firms in 18 countries, can be viewed in full here.  Further headlines of interest to business continuity managers include:

  • 68% experienced system down time in the last 12 months
  • 66% of businesses test their IT recovery plans regularly
  • 46% have implemented a full-scale business continuity plan
  • 44% have invested in a 3rd party data centre
  • 45% trained more staff in 2011
  • 32% have invested in their own data centre
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