Super A Mart disaster story (video)

It’s great when organisations let us learn from their disasters.  It’s also extremely rare, so when we find a video like this, we post it for you straight away.

It’s rare that organisations will share their major incident stories because it involves sharing sensitive information that may compromise their plans or hurt their public-facing image.

In the Australian floods, many businesses were badly affected.  Super A Mart were in the process of reviewing their continuity plans but, crucially, hadn’t done anything about it before the floods hit. Here they share their share the implications of this, and describe – among other things – how they had to send a boat into their building to retrieve data. It’s data focussed but the lessons are very general.

The first lesson mentioned is that their disaster recovery systems were based relatively close to their primary systems: ”Another metre of flood and we would have been in a greater world of hurt.”

With thanks to all those companies who share their stories, but particularly, in this case, Super A Mart, who were interviewed by Sky News in Australia.

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